FDE Playbook: Build an AI Support Agent and Give It a Voice
Bio: Matt Lawler leads FDE for Onboarding at AssemblyAI, helping teams ship speech-to-text and voice AI to production, from model selection and architecture through deployment and scale. Description: Most support bots can read. Joey can talk back. In this session, AssemblyAI's Forward Deployed Engineer Lead, Matt Lawler, shares how his team built Joey, an AI support agent that increased end-to-end resolution rates from 10% to 75%. He'll walk through the architecture, key lessons learned, and how the team extended Joey into a fully voice-enabled agent.
About the Expo Stage 4 Track
Expo Stage 4 sessions at AI Engineer World's Fair 2026 in San Francisco.
When
Wednesday, July 1, 2026
11:10 AM - 11:30 AM·20m
Where
Expo Stage 4
Capacity: 250 attendees
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Speaker
Matt Lawler
Forward Deployed Engineer Lead
AssemblyAI
Leads FDE for Onboarding at AssemblyAI, helping teams ship speech-to-text and voice AI to production, from model selection and architecture through deployment and scale.