Matt Lawler

Forward Deployed Engineer Lead

AssemblyAI

Leads FDE for Onboarding at AssemblyAI, helping teams ship speech-to-text and voice AI to production, from model selection and architecture through deployment and scale.

Sessions (1)

FDE Playbook: Build an AI Support Agent and Give It a Voice

11:10 AM·Expo Stage 4

Bio: Matt Lawler leads FDE for Onboarding at AssemblyAI, helping teams ship speech-to-text and voice AI to production, from model selection and architecture through deployment and scale. Description: Most support bots can read. Joey can talk back. In this session, AssemblyAI's Forward Deployed Engineer Lead, Matt Lawler, shares how his team built Joey, an AI support agent that increased end-to-end resolution rates from 10% to 75%. He'll walk through the architecture, key lessons learned, and how the team extended Joey into a fully voice-enabled agent.

Expo Stage 4intermediatetalk